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(800) 680-0378
7:30am - 4:30pm
Monday - Friday, PST

HOW TO ORDER 

STEP #1:  Order by Phone or Online.

  • TO ORDER BY PHONE  You can order by phone by calling Customer Service at (800) 680-0378 and we will take care of all of the details for you.
  • TO ORDER ONLINE  Online pricing usually includes a one color / one location imprint unless otherwise stated in the product description and set up fees will apply. 

STEP #2:  Submit Artwork *

  • EMAIL artwork to art@customwinebags.com
  • SEND VIA DROPBOX

* If you do not have artwork or have any questions regarding artwork requirements, please give us a call or indicate this in the "Special Instructions" section on the quote form. 

STEP #3:  Confirmation - We will review your order and artwork and contact you to let you know we have received the order and if we have any question.

STEP #4: Artwork CreationWe provide 30 minutes of free artwork development, which is normally adequate for basic layouts. We will let you know if your design request will take longer and provide you with a quote before we begin. 

STEP #5:  Proof - We will email you a proof of your artwork for your review and approval prior to printing.

STEP #6:  Production - Production normally begins 1 to 2 days following proof approval and receipt of payment. Delayed proofs and/or payment will delay shipping.

STEP #5:  Delivery - You will receive a shipper tracking number via email the morning after your order has shipped.
 

TERMS AND CONDITIONS

Acceptance

Your submittal of an online order and/or your signature / payment on our Order Acknowledgment / Invoice is a conditional acceptance by Eclipse Marketing Group / CustomWIneBags.com of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Eclipse Marketing hereby expressly conditions its acceptance of your offer on Eclipse Marketing's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Eclipse Marketing agree that any contract hereby entered into has been made and is to be construed to California State Law.


Overages - We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequenty charge or credit your charge card or account for up to 10% over and under the desired quantity.

Production - Not all of the products have the same production time. Please be sure to let us know PRIOR TO PLACING YOUR ORDER if there is a specific date that you need to have your products by. Additonal charges will apply for rush orders. Please note that production normally begins 2 days after artwork proof approval and receipt of payment. Delayed or late payments or proof approvals from customers will result in delayed production and may require expedited shipping methods or rush production charges. 

Rush Orders - Rush orders, by their very nature, will not allow time for a proof from the factory. Therefore, we cannot be responsible for any art discrepancies.

Check Returns
In all cases where we have a check returned for insufficient Funds we will assess a $75.00 fee.

 SHIPPING

All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We cannot be held responsible for goods lost or delayed by  the carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 800-680-0378.

We are able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes.

All orders will be shipped using Eclipse Marketing's account and billed with your order at published rates for that carrier. If you prefer to use your own account, in most cases, we can accommodate your request depending on where the product is shipping from. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items. Please note that some of our factories charge for uising a 3rd party account number to cover additional processing fees. 


Additional Charges - The cost for shipping provided on your invoice in only an estimate as the carrier will bill us after the product ships. In cases where the actual shipping cost is more then billed, your credit card will be charged for the balance.

Saturday Deliveries are not available in most cases. Because Eclipse Marketing sends its products from a network of factories around the country and abroad, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to notify us of those needs.

Split Shipments
Do you have a trade show in San Francisco and a sales meeting in New York? Just let us know that you need your order sent to multiple locations at the time of order. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $15.00 for each additional location may be added depending on which factory the product ships from.

International Shipments
Unless otherwise specified, most international shipments will be sent using UPS Non-Continental 2nd day PM service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier.  We work with customers all over the globe and ships to most countries outside the U.S. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed. We will do everything in our power to get your order SHIPPED on time but we will not accept responsibility for delays on overseas shipments provided your order leaves the factory on time. You own the merchandise when it leaves the factory. Please also be advised that an additional fee of $25 will be charged in order to cover the added expenses involved with processing the paperwork for international orders.

Shipping Delays
Customer agrees that it will not hold Eclipse Marketing accountable for delays in delivery occasioned circumstances over which we have no direct control, such as acts of God, customs delays, shipper delays, etc. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Eclipse Marketing be liable for any consequential or special damages arising from any delay in delivery.

 

WARANTIES
Eclipse Marketing warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to Eclipse Marketing by the manufacturer of the goods. Eclipse Marketing makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

 
 
Merchandise Consistency

Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Eclipse Marketing, you are agreeing to accept merchandise with reasonable manufacturing and printing variances in product material, color, packaging and imprint placement. The most common example of this is apparel dye-lots and screen printed items. 

Color Matching
Many of our decoration methods allow for the opportunity to closely match the imprint color to a specific requirement. Customers who require specific color matching must request this in writing and provide us with the Pantone PMS color. PMS stands for Pantone Matching System ®. We have an online 
pantone color chart that you can use to compare colors relative to themselves. Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person. Where PMS matching is available, there may be an additional charge per color for this service as inks need to be carefully blended to achieve a close match to your color. Please note that PMS color matches are not possible for digital printing or 4 color process printing. The color mode in your artwork must be set up as CMYK or the digital printing software will convert the color in your artwork to CMYK and try to match it as close as possible, but there is no guarantee of a color match since the conversion from other color modes to CMYK  will often result in a very different color. It is best that you do the color conversion of your images to CMYK. If your project is being digitally printed and you require a PMS match, we highly urge you to send a written request for a test print / pre-production sample made first.  This process requires us to print a sample and then adjust the cmyk values in your artwork to the PMS color of your choice. Sometimes this will take several tries.The cost for test prints / pre-production samples vary from product to product. We will make every attempt to match your requested color; however, we can not guarantee it. Please check that your artwork has been formatted accurately. We can not be held responsible for formatting errors in customer supplied artwork. If your artwork is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your "sew-out." Exact color matches can not be guaranteed. 

Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier.

 

Sales Tax 
Eclipse Marketing is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 888-503-0637.
 
 
 
Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved and/or invoice hase been paid, we cannot guarantee our ability to make changes or cancellations to an order. We are not able to cancel an order once it has proceeded to production. Eclipse Marketing will make every effort to comply with your cancellation request. If you have already submitted your Artwork Proof Approval, signed your Order Acknowledgment and/or made payment, there will be a minimum charge of $75.00 to cover artwork preparation and order processing expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to product samples and sample shipping charges, setup charges, artwork preparation charges, shipping charges, restocking fees, product samples and shipping charges. All completed work and costs incurred will be the responsibility of the customer.

 
 
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at  800-680-0378 within 5 days of receipt of merchandise. We advise opening  all of your packages immediately upon receipt to review your products. After this time we will be unable to go back to our suppliers for resolution. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Please note that we can not be held responsible for print quality issues resulting in formatting errors of customer supplied artwork. 

Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

Rush Orders
Rush orders, by their very nature, will not allow time for a proof from the factory. Therefore, we cannot be responsible for art discrepancies.

Site Pricing
While we make the best effort to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

Stock
We do not make guarantees of stock availability and can not hold/reserve stock. In cases where items or colors you wish to order are out of stock, we will do our best to present to you a comparable item to take it's place.

 
Site Images
 
 

We make the best effort to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product. 
Special Offers 
We enjoy providing valuable special offers to our customers. Unless stated otherwise, all special offers are subject to the following standard terms and conditions:

  • Special offers may not be combined on a single order.
 
 
  • Each product purchased is considered a separate order, even when multiple orders are placed at the same time.
 
 
  • When qualifying for special offers, offer is good for product only and does not include, set-up, artwork/design fees, additional product options, rush charges, shipping or tax.
 
 
  • Special offers are not valid on sample orders or orders under $300.
 
 
  • Special offers may not be valid on certain items or out of stock items.
 
 
  • To redeem any special offer, the coupon code must be given at the time of ordering. These terms allow us to create special offers that are valuable and simple. If you have any questions about these terms, please contact your Promotions Specialist.

 

 
  • Each offer may only be used one time per customer and is not transferrable.